Account Manager

Bachelor degree

Key Responsibilities:

• Build and maintain strong, long-term relationships with clients, acting as a trusted advisor to key business executives and stakeholders.

• Liaise between clients and internal cross-functional teams to ensure the successful delivery of solutions aligned with client needs.

• Conduct weekly in-person meetings (minimum two days onsite) with stakeholders to understand requirements, address concerns, and cultivate relationships.

• Oversee the day-to-day service delivery for key accounts, ensuring high client satisfaction and proactive issue resolution.

• Track account metrics and provide regular internal and external updates on initiative progress (monthly/quarterly).

• Lead onboarding of new clients and nurture growth of existing relationships.

• Collaborate with technology and analytics leadership within client organizations to expand business opportunities.

Qualifications:

• Proven experience in account management or a related client-facing role.

• Strong communication, presentation, and interpersonal skills with the ability to interact at executive and C-levels.

• Demonstrated success in managing multiple projects with attention to detail and deadlines.

• Track record of delivering client-centric solutions that address business challenges.

• Excellent negotiation, listening, and problem-solving skills.

• Deep understanding of technology applications in the financial services/lending industry.

• Self-driven, results-oriented, and capable of thriving in a dynamic environment.

• High integrity and professionalism with a relationship-first mindset.

• Strong organizational and prioritization skills.