Created date: 2025-07-09
Valid upto: 2025-08-09
Position Type: Full-time
Location: [Insert location or mention “Remote,” if applicable]
Job Summary:
We are looking for motivated and customer-oriented professionals fluent in Arabic to join our dynamic Customer Support team. As a Customer Support Executive, you will handle client queries, resolve issues efficiently, and maintain a high level of customer satisfaction. Your role will be instrumental in delivering outstanding service and supporting clients on various platforms.
Bachelor degree
Key Responsibilities:
Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve client issues related to services and trading platforms.
Maintain accurate documentation of all customer interactions and actions taken.
Coordinate with internal departments to ensure smooth client experiences.
Provide insights and suggestions based on recurring issues and customer feedback.
Stay updated with company policies, procedures, and product knowledge through regular training.
Qualifications:
Bachelor’s degree in Business Administration, Customer Service, or a related field.
0–2 years of experience in a customer support role, preferably in a financial services environment.
Strong communication and interpersonal skills.
Proficient in Arabic (spoken and written) with good command of English.
Detail-oriented with effective problem-solving skills.
Experience using CRM systems and ticketing tools.
Preferred Skills:
Familiarity with trading platforms and financial services.
Hands-on experience with customer service software (e.g., Zendesk, Salesforce).
Ability to multitask and work under pressure.
Benefits:
Competitive salary with performance-based incentives.
Training and development programs.
Supportive and collaborative team environment.