Job Detail

Customer Support Executive

Customer Support Executive

Alliance Recruitment Agency

Dubai, Dubai, United Arab Emirates

Created date: 2025-07-09
Valid upto: 2025-08-09

Customer Support Executive (5 Positions)

Position Type: Full-time
Location: [Insert location or mention “Remote,” if applicable]

Job Summary:
We are looking for motivated and customer-oriented professionals fluent in Arabic to join our dynamic Customer Support team. As a Customer Support Executive, you will handle client queries, resolve issues efficiently, and maintain a high level of customer satisfaction. Your role will be instrumental in delivering outstanding service and supporting clients on various platforms.


Qualification :

Bachelor degree

Primary Responsibilities :

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat in a timely and professional manner.

  • Troubleshoot and resolve client issues related to services and trading platforms.

  • Maintain accurate documentation of all customer interactions and actions taken.

  • Coordinate with internal departments to ensure smooth client experiences.

  • Provide insights and suggestions based on recurring issues and customer feedback.

  • Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

  • Bachelor’s degree in Business Administration, Customer Service, or a related field.

  • 0–2 years of experience in a customer support role, preferably in a financial services environment.

  • Strong communication and interpersonal skills.

  • Proficient in Arabic (spoken and written) with good command of English.

  • Detail-oriented with effective problem-solving skills.

  • Experience using CRM systems and ticketing tools.

Preferred Skills:

  • Familiarity with trading platforms and financial services.

  • Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

  • Ability to multitask and work under pressure.

Benefits:

  • Competitive salary with performance-based incentives.

  • Training and development programs.

  • Supportive and collaborative team environment.

Location

: Alliance Recruitment Agency