Job Title: General Manager / Resident Manager Department: Hotel Operations Position Type: Full-Time Age Requirement: 35 – 50 years
Position Overview
We are seeking an accomplished and resourceful General Manager / Resident Manager to oversee the operations of a premium 100+ room hotel. The ideal candidate will be a seasoned hospitality professional aged between 35 and 50 years, with proven experience in managing upscale hotel properties, preferably with exposure to pre-opening projects.
This leadership role requires strategic vision, operational excellence, and strong liaison skills with government authorities and regulatory bodies. The selected candidate will be responsible for ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.
Qualification :
Bachelor degree
Primary Responsibilities :
Key Responsibilities
1. Strategic & Operational Leadership
Lead and oversee day-to-day hotel operations, ensuring smooth coordination across all departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
Develop and implement business strategies aligned with brand standards and financial objectives.
Establish and monitor KPIs to uphold high service standards and operational efficiency.
2. Pre-Opening Experience (Preferred)
Manage or support pre-opening activities including infrastructure readiness, licensing, vendor onboarding, and system implementation.
Collaborate with architects, designers, contractors, and consultants to ensure timely handover and operational readiness.
Act as the primary liaison with local and state authorities to ensure timely approvals, renewals, and statutory compliance.
Ensure adherence to all relevant regulations including health, fire, safety, pollution control, excise, and employment standards.
Maintain strong relationships with government and regulatory bodies to foster goodwill and compliance.
4. Financial Oversight
Develop and manage annual operating budgets to maximize profitability and resource utilization.
Analyse financial performance, identify gaps, and implement corrective actions.
Oversee procurement, vendor management, and inventory controls to optimize value and minimize costs.
5. Guest Experience & Brand Management
Maintain and promote high standards of guest satisfaction and service excellence.
Monitor guest feedback and online reputation, implementing effective service recovery measures where necessary.
Ensure property compliance with brand standards and audit requirements.
6. Human Resource Management
Lead recruitment, induction, and training of staff in alignment with operational requirements and brand expectations.
Foster a culture of teamwork, accountability, service excellence, and continuous learning.
Oversee performance management systems and ensure employee engagement and retention.
Candidate Profile
Essential Qualifications & Experience
Bachelor’s Degree or Diploma in Hotel Management / Hospitality Administration.
8–10 years of progressive experience in the hospitality industry, including 3–4 years in a senior leadership role (General Manager, Resident Manager, or Executive Assistant Manager).
Proven expertise in regulatory compliance, government liaison, licensing, and statutory approvals.
Prior involvement in hotel pre-opening or large-scale hospitality projects (highly preferred).
Skills & Competencies
Strong leadership, organizational, and decision-making skills.
Excellent communication, interpersonal, and negotiation abilities.
Sound commercial acumen with expertise in budgeting, forecasting, and revenue management.
High degree of integrity, professionalism, and cultural sensitivity.
Proficiency in hospitality technology systems (PMS, POS, CRM, etc.).
Fluency in English is mandatory; knowledge of local/regional languages is an advantage.
Compensation & Benefits
A competitive salary package will be offered, aligned with qualifications and experience.
