Roles & Responsibilities:
Guest Room Cleaning:
- Clean and sanitize guest rooms and bathrooms, including making beds, dusting, vacuuming, changing linens, and replenishing toiletries and amenities.
- Ensure rooms are presented according to the hotel's high cleanliness and presentation standards.
- Report maintenance issues or damages to the supervisor or maintenance department for prompt resolution.
- Replace used towels, linens, and amenities such as toiletries and in-room beverages.
- Ensure room equipment like lights, televisions, and air conditioning units are functioning properly.
Public Area Maintenance:
- Maintain cleanliness and tidiness of hotel corridors, lobby, restrooms, and other public areas.
- Clean floors, windows, and surfaces, ensuring they are free of dust, dirt, and debris.
- Ensure public areas, such as the lounge, restaurant, and entryways, remain tidy and welcoming.
Laundry & Linen Management:
- Assist in the collection, washing, and folding of laundry and linens.
- Ensure proper storage and handling of linens, following hotel procedures for inventory control.
- Check linens for damage and report any issues to the supervisor.
Guest Requests:
- Respond to guest requests promptly and professionally, ensuring high customer service and guest satisfaction.
- Deliver additional items (e.g., extra towels, pillows, or amenities) to rooms as requested by guests.
- Attend to any special guest needs, such as extra cleaning requests or specific housekeeping preferences.
Health & Safety Compliance:
- Adhere to hotel policies on safety, cleanliness, and hygiene standards.
- Use cleaning chemicals and equipment properly, ensuring compliance with all health and safety regulations.
- Follow procedures for handling and disposing of hazardous materials or waste.
Stocking & Inventory Control:
- Maintain adequate stock of cleaning supplies and linens, reporting shortages or needs to the supervisor.
- Keep housekeeping carts well-stocked and organized throughout the shift.
- Ensure cleaning supplies and equipment are maintained in good working condition.
Team Collaboration:
- Work closely with other housekeeping associates, supervisors, and hotel staff to ensure smooth operations.
- Assist in training new housekeeping staff as needed and share knowledge of cleaning techniques and standards.
Reporting & Feedback:
- Report any lost and found items to the supervisor immediately.
- Provide feedback on guest comments, cleanliness concerns, or suggestions for improvements to the management team.
