Sales Manager – China

Bachelor degree

Position Summary:

• Sales and Negotiation:

  • Represent the hotel at conferences, proposals, and external sales presentations.
  • Negotiate contracts with customers and establish agreements with vendors.

• Customer Engagement:

  • Travel to meet and entertain clients, participate in trade shows, and promote the property.
  • Conduct site inspections and property tours with potential customers.
  • Respond to leads and inquiries related to guest rooms, meeting space, and catering services.

• Proposal and Contract Management:

  • Prepare proposals and contracts for group accommodations (10-50 guest rooms) and event spaces.
  • Develop and quote pricing within guidelines.

• Team Collaboration:

  • Attend departmental meetings (e.g., tentative review, lost business review).
  • Support administrative tasks like maintaining sales files and answering calls.

• Product Knowledge and Technology:

  • Maintain basic knowledge of hotel layouts, operations, safety standards, and city ordinances.
  • Use tools like Microsoft Office, Opera, Fusion, and other sales systems proficiently.

• Problem-Solving:

  • Address guest inquiries or complaints with patience and diplomacy.
  • Provide exceptional customer service to ensure satisfaction.

Direct Reports:

None

Required Qualifications:

• Minimum of 5 years’ experience in sales or similar roles.
• Experience in the luxury hotel/resort sector.
• Proficient in written and verbal English and Chinese.
• Strong computer skills, including Microsoft Office, Opera, and Fusion.
• Excellent communication, selling, and organizational skills.
• Ability to work under pressure and multitask.
• Commitment to high levels of customer service.

Preferred Qualifications:

• Strong knowledge of the Asian outbound tour operator market.
• Geographic market expertise and robust client relationships.
• Analytical skills to interpret business trends and competitive challenges.
• Flexibility to handle diverse work situations and demanding schedules.

Additional Requirements:

• Travel: 65%

Education:
High School Diploma / GED

Experience:

• Sales Experience: 3-5 years
• Management Experience: 2 years