Position: Store Manager
Grade: 5
Department: Retail
Location: US
Reporting to: Director of HR & Operations
Reportees: SE, SSE, ASM
Job Purpose
To manage all day-to-day operations of the store, ensuring maximum sales and efficient operations, and to report directly to the Director of HR & Operations on all matters.
Key Tasks & Responsibilities
Sales and Reporting
- Drive maximum sales, ensuring sales targets are met or exceeded, and lead others to do the same.
- Break down sales targets to weekly and daily individual targets.
- Produce timely and quality reports for Head Office (HO) including staff attendance, leave balances, payroll adjustments, customer feedback, maintenance, and employee performance.
- Submit daily sales reports and other required reports to HO in the required format and within set timelines.
Staff Management
- Monitor staff performance and collaborate with the Director of HR & Operations on people management decisions.
- Train, develop, motivate, and incentivize staff.
- Conduct supervision and appraisal of staff where appropriate.
- Plan staff working hours and coordinate leave, ensuring appropriate cover.
- Ensure staff adhere to the appropriate dress code and presentation standards, including ordering uniforms and badges.
Inventory Management
- Take responsibility for all inventory management.
- Conduct daily inventory checks.
- Answer all HO queries regarding stock.
- Monitor size availability and arrange stock transfers if required.
- Ensure receiving and sending stock meets KPIs.
- Manage the supply of shopping bags, tags, barcodes, and hangers.
- Ensure the store is well supplied with office necessities.
Store Presentation and Maintenance
- Ensure the store is presented in line with Company quality standards at all times.
- Visual merchandise the store and adhere to window display instructions.
- Ensure goods are well displayed, tidy, and ironed.
- Manage and maintain the store and its equipment.
- Ensure the store is clean and tidy at all times.
- Coordinate and supervise maintenance repairs and improvements with the store maintenance provider, even outside of store opening hours.
Customer Service
- Provide excellent customer service to meet Company quality standards.
- Handle customer complaints efficiently.
- Conduct customer service feedback surveys and collect customer feedback.
- Maintain a customer database with provided details.
Health & Safety and Policy Adherence
- Adhere to all health & safety procedures, including those of the mall.
- Communicate information between mall management, Store Manager, and HO.
- Ensure staff are up to date and compliant with all Company policies and procedures.
- Open and close the store as required.
- Report any issues directly to the Director of HR & Operations to problem-solve and find the best course of action.
