â— This position is in charge of being the first line of
support for a developer oriented Authentication
Broker (SAAS) platform.
â— Be capable of evaluating each case to provide a
pertinent and correct answer to guide or solve the
incidents presented.
â— Be able to ask the right questions on more complex
incidents to enrich the tickets before sending them
to the next support line.
â— Responsible to test code in order to find bugs.
â— Responsible to assist in development of
new/existing software
â— Candidate must be able to adapt to the needs of the
client and thereby adapt to the ever-changing job
responsibilities.
Requirements â— MUST be fluent in written English.
â— CS degree or equivalent experience preferred
â— Junior level developer in at least 2 of the following
languages and technologies
â—‹ Node.js
â—‹ Socket.io
â—‹ Ember.js
â—‹ React (iOS and Android)
â—‹ Windows Phone
â—‹ Ionic
â—‹ Swift iOS
â—‹ Objective C
â—‹ Windows Store JS
â—‹ Servicestack
â—‹ Windows store c#
â—‹ Play2Scala
â—‹ Phonegap
â—‹ PHP (Lavarel, symfony)
â—‹ Ruby on Rails
â—‹ Ruby
â—‹ Golang
â—‹ NancyFX
â—‹ Phyton
â—‹ Xamarin
â—‹ ASp OWIN
â—‹ ASP Classic
â—‹ Vanilla
â—‹ Angular.js
â—‹ Angular2.js
â—‹ Jquery
â—‹ Java
â— Own a working computer (Laptop)
â— Have an acceptable (+2mbps) and constant internet
connection
Preferred Skills â— Basic awareness of Authentication and
Authorization concepts
â— Basic awareness of JWT
Responsibilities â— Be the first contact for customers when reporting
incidents with the platform use.
â— Provide quick response to the customer inquiries
using the documentation available.
â— Diagnose quickly and accurately the incidents
reported.
â— Document all incidents to enrich the knowledge
base.
â— Continuously train on the SaaS platform being
supported.
â— Redirect complex incidents to the corresponding
support group in 2nd and 3rd line of support.
â— Maintain Avg. 1st response time.
â— Work as part of the development team and QA team
to assist in development and testing.
