Front Office Supervisor

Alliance Recruitment Agency

Al-Haditha, Al Jawf, Saudi Arabia

Front Office Supervisor
Department: Front Office
Reports to: General Manager or Accountant
Nationality: Indian

Requirements
Minimum 5 years experience in front office and 2 years in a similar position at a 4 or
5 star hotel.
Hotel School degree or similar bachelor degree.
Effective communication skills to liaise with the guests and other departments.
Confident writing emails and work with numbers.
Good operational computer skills and property management systems.

Knowledge of the hospitality industry and the importance of being customer-
focused.

Team leadership, training and delegation skills.
Fluent in English.

Overall Objectives
To be responsible for the entire front office at our hotel. Giving the best first impression and
last impression of our guests. Helpful and knowledgable to provide the guests the help and
service they require. Improve the standard operating procedures when necessary and train
the people with less experience.
Key Responsibilities
Confirm and follow up on reservations.
Check in and check out guests.
Verifying and collecting payments.
Room allocation.
Train front office employees.
Night financial audit.
Handling guest requests and complaints.
Manage the drivers / chauffeurs.
To work very closely with other Supervisor or Department Heads related to all
departments in the hotel, such as Maintenance Manager, Housekeeping Manager
Executive Chef and Finance Manager.

1) Basic Salary

2) Overtime when required

3) Basic hours are 8 hours per day, 6 days a week

4) Medical insurance

5) End of Service Benefit as per Saudi law

6) 21 days paid holiday per year during the first five years. After five years this will become 30 days paid leave. Total maximum leave per year 40 days.

7) Housing on premises including furniture, linen, electricity, water, internet.

8) Uniform provided

8) Catering, 3 meals per day

9) One return flight back home per year

10) Two year contract and when both parties agree we can extend this.

11) Government related cost

Job Description :

To be responsible for the entire front office at our hotel. Giving the best first impression and
last impression of our guests. Helpful and knowledgable to provide the guests the help and
service they require. Improve the standard operating procedures when necessary and train
the people with less experience.

Qualification :

Professional certificate

Primary Responsibilities :

Requirements
Minimum 5 years experience in front office and 2 years in a similar position at a 4 or
5 star hotel.

Effective communication skills to liaise with the guests and other departments.
Confident writing emails and work with numbers.
Good operational computer skills and property management systems.

Knowledge of the hospitality industry and the importance of being customer-
focused.

Team leadership, training and delegation skills.
Fluent in English.

Location

: Alliance Recruitment Agency

: https://alliancerecruitmentagency.com/

+91 8980018741

Apply

Job Detail

Front Office Supervisor